“Teams are rarely limited by a lack of ideas, but rather the clarity in which they understand the problem they’re trying to solve together.” Gathering feedback and new ideas is generally seen as good practice for all companies looking to improve their product or service. This information is gathered on the front lines by professionals … Continue reading Impact mapping – an introduction.
One of the main reasons that users and suppliers opt out of a marketplace website is poor communication. With the rise of in-house user to user chat features, similar to those used on Air BnB and Uber, users and suppliers now have a raft of benefits when communicating with each other. In this article I’m … Continue reading Understanding direct buyer to seller chat communication in online marketplaces.