Understanding direct buyer to seller chat communication in online marketplaces.

One of the main reasons that users and suppliers opt out of a marketplace website is poor communication. With the rise of in-house user to user chat features, similar to those used on Air BnB and Uber, users and suppliers now have a raft of benefits when communicating with each other. In this article I’m … Continue reading Understanding direct buyer to seller chat communication in online marketplaces.

Growth Hackers fighting the war on churn, machine learning is our greatest ally.

“Machine learning allows us to build software solutions that exceed human understanding and shows us how AI can innervate every industry.” – Steve Jurvetson, co author of Hacking Growth In the Saas world, the most common reasons for users to churn are due to a lack of engagement, poor product market fit, bugs in the system, … Continue reading Growth Hackers fighting the war on churn, machine learning is our greatest ally.